Frequently Asked Questions

What role does ABS play in the ballistic protection market?

ABS serves as a global representative for leading ballistic protection manufacturers. We specialize in warehousing, kitting, assembly, and distribution and offer a comprehensive range of products from around the world to meet diverse protection needs.

Which manufacturers does ABS represent?

ABS represents a curated selection of top-tier manufacturers worldwide, known for their quality and innovation in ballistic protection. For specific brands and partnerships, please get in touch with us.

Can ABS provide custom kitting and assembly solutions?

Absolutely. ABS excels in creating custom kitting and assembly solutions tailored to specific operational needs, ensuring clients receive ready-to-deploy protection packages.

How does ABS ensure the quality of the products it distributes?

We rigorously vet all manufacturers we represent to ensure their products meet high-quality standards and comply with international safety regulations, including NIJ standards where applicable.

What logistic services does ABS offer?

Beyond kitting and assembly, ABS offers comprehensive logistic services, including secure warehousing and global distribution, ensuring that products reach their destination efficiently and reliably.

How can clients place orders with ABS?

Clients can initiate orders by contacting our sales team via email or phone. Our team is ready to assist with product selection, customization options, and logistical arrangements.

Does ABS offer international shipping?

Yes, ABS offers international shipping, adhering to all applicable export regulations and ensuring compliance with destination countries' import laws.

What is the typical lead time for orders through ABS?

Lead times vary based on product availability, customization, and logistics. We strive to fulfill orders promptly, with most standard orders processed and shipped within 3-6 weeks.

How does ABS support its clients post-distribution?

ABS prides itself on exceptional client support, offering after-sales service to address any queries or needs related to the products distributed, including warranty claims and maintenance advice.

Can ABS handle large-scale and government contracts?

Yes, ABS has extensive experience managing large-scale and government contracts, with the capability to meet substantial and specific requirements through our global network of manufacturers and logistic services.

How should products distributed by ABS be used and cared for?

The use and care for ballistic protection products distributed by ABS should follow the guidelines set by the manufacturers. These guidelines ensure optimal performance and longevity. For specific use and maintenance instructions, refer to the documentation provided with your product or contact us for more details.

What kind of warranty do products distributed by ABS come with?

Products distributed by ABS are backed by the manufacturers' warranties, which cover defects in materials and artistry. The terms and conditions of these warranties vary by manufacturer but consistently reflect a commitment to quality and customer satisfaction. For warranty specifics, please review the product documentation or contact us.

Does ABS offer training on adequately using the ballistic protection products it distributes?

While ABS does not directly provide training, the manufacturers we represent offer comprehensive training programs on properly using and maintaining their ballistic protection products. These programs ensure that end-users can maximize the effectiveness and lifespan of their equipment. Please get in touch with us for information on available training sessions or materials, and we'll connect you with the relevant resources.

How does ABS comply with ITAR, EAR, and OFAC regulations?

ABS strictly adheres to International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Office of Foreign Assets Control (OFAC) policies. We ensure all transactions and international shipments fully comply with these regulations, safeguarding the integrity and legality of our operations.

What role do freight forwarders play in ABS's distribution process?

ABS partners with reputable third-party freight forwarders to manage the logistics of shipping our products globally. These partners are experts in navigating complex international shipping regulations and ensuring products reach their destinations efficiently and compliantly.

How does ABS handle commercial documents for international shipments?

In collaboration with our freight forwarding partners, ABS meticulously prepares and manages all necessary commercial documents for international shipments. This includes commercial invoices, packing lists, export licenses, and other documentation to meet destination-specific requirements.

What quality management systems are in place for products distributed by ABS?

ABS only represents manufacturers with top-tier quality management systems, including ISO 9001, BA 9000, AS9100, and ISO 14001 certifications. This ensures that all products meet the highest standards of quality and reliability.

Are the products distributed by ABS certified by recognized standards like NIJ?

Yes, many of the protective products we distribute are certified by recognized standards, including the National Institute of Justice (NIJ) for ballistic protection. These certifications testify to the product's effectiveness and safety.

How does ABS ensure the environmental responsibility of its products?

ABS partners with certified manufacturers under ISO 14001, ensuring that products are developed with a commitment to environmental management and sustainability.

Can ABS assist with obtaining export licenses for international shipments?

ABS works closely with clients and freight forwarding partners to assist in the application process for export licenses when necessary. Our expertise ensures compliance with all export regulations, facilitating a smooth international distribution process.

What certifications do ABS's suppliers hold?

Our suppliers are among the world's best, holding various certifications that include but are not limited to ISO 9001 for quality management, BA 9000 for body armor quality, AS9100 for aerospace quality, ISO 14001 for environmental management, and NIJ standards for ballistic protection. These certifications reflect our commitment to excellence across all product lines.